This policy explains what personal information Freedom Web Services collects, why, and what your rights are. We never sell your information.

1. Who we are

Freedom Web Services is the trading name of Garry Childs, a sole trader based in Martlesham Heath, Ipswich, Suffolk. We are the controller of the personal information described here, under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You can contact us about anything in this policy at info@freedomwebservices.net or on 07944 443834.

2. What we collect

• Enquiries: your name, email address and message when you use our contact form, and anything you send us by email or tell us by phone.
• Clients: your name, company name, postal address, email address and phone number; details of your websites, hosting accounts and domain names; invoices and payments; and our correspondence and records of work carried out for you.
• Website visits: our web server logs record your IP address, browser, the pages you request and when. We use these only to keep the site secure and working.

3. How we use it, and why we are allowed to

• To reply to enquiries and prepare quotes, because you asked us to.
• To carry out, invoice and support the work you have ordered, because it is needed for our contract with you.
• To register domain names in your name, which registries require by contract and their rules.
• To keep accounting records, because the law requires it.
• To keep our website and servers secure, which is in our legitimate interests and yours.

We only contact you about your enquiry or the work we do for you. We do not send marketing emails.

4. Cookies

Our website sets one cookie: a session cookie that protects the contact form against misuse and keeps you signed in if you log in. It is strictly necessary, deleted when you close your browser, and is not used to track you. We do not use analytics or advertising cookies.

The map on our contact section is provided by Google Maps, and our fonts by Google Fonts. Loading them sends your IP address to Google, and Google Maps may set its own cookies. See Google’s privacy policy for details.

5. Who we share it with

We share your information only where needed to provide our services, or where the law requires it:

• our UK datacentre provider, which runs the servers that host our website and yours
• domain name registries, such as Nominet for .uk domains, when we register a domain for you
• PayPal, if you choose to pay that way
• our accountant and HM Revenue & Customs, for tax and accounting
• the police, courts or regulators, if the law requires us to

6. Where it is stored and how it is protected

Your information is stored on UK servers. Client details such as company names are encrypted in our database, the website is only served over a secure (HTTPS) connection, and access to client records is protected by password.

No system is completely secure, but if a breach ever puts your information at risk we will tell you and, where required, the Information Commissioner’s Office.

7. How long we keep it

• Enquiries that do not lead to work are deleted once they are no longer needed.
• Client records are kept while you are a client.
• Invoices and payment records are kept for 6 years after the end of the financial year they relate to, as HMRC requires.
• Web server logs are deleted automatically after a short period.

8. Your rights

You have the right to:

• ask for a copy of the personal information we hold about you, free of charge
• ask us to correct information that is wrong
• ask us to delete your information, where we no longer need to keep it
• object to, or ask us to limit, how we use your information
• ask for your information in a format you can take to another provider

To use any of these rights, contact us at info@freedomwebservices.net. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us first. You also have the right to complain to the Information Commissioner’s Office.

9. Websites we build for clients

This policy covers our own website and our clients. Websites we build and host for clients have their own privacy policies, and each client is responsible for the information collected through their site.

10. Changes to this policy

We will post any changes on this page, and email clients about any significant change.